Director of Operations and Client Support

Jessica Lao

Jessica, Director of Operations and Client Support

Jessica grew up in Plano, Texas, where she spent her formative years, but now calls Chattanooga, Tennessee home after relocating there as a young girl. While a Southerner at heart, she began her career in Philadelphia, PA, and eventually relocated to the Washington, DC area where she pursued a career in Financial Services, and met her husband, Kevin. She has over 10 years of experience in operations management and corporate recruiting, primarily in the fields of Consulting, Engineering, and Financial Services. In alignment with her desire to find a career that had a deeper impact on people , she joined the leadership team and was responsible for the strategic growth of a Fortune 150 Financial Services company, while also overseeing the operations, productivity, and profitability of that organization. While overseeing the growth of the organization, she helped that district lead the country in recruiting in 2014. She has a passion for building relationships and helping others succeed. She worked in financial services for five years, helping connect others to their professional calling. She found fulfillment in seeing others succeed in a career that brought them passion, and gave them the opportunity to make an impact on others.

Outside of work, she enjoys traveling, hiking, reading, and most importantly being a “Boy Mom” to her three sons; Tristan, Julian and Jackson. She also has a big passion for animals and has been rescuing animals ever since she was a young girl. Most recently, she and Kevin have rescued three dogs; Achilles, Nelly and Guinness. She claims she is one rescue away from a divorce.

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